Kumaran Shanmuhan
Kumaran Shanmuhan
I'm the Chief Growth Officer at Jacada, where I'm responsible for marketing and solutions. Passionate about the customer service experience and the role of automation in making it effortless and delightful for customers. Encourage you to ping me if you'd like to connect / chat about customer experience, contact centers, digital transformation, robotic process automation, enterprise software, parenting, theater, books or movies.
5 Reasons Not To Ignore the Rants of Your Customer Service Employees
You listen to your customers on social media. Do you listen to your customer service employees? We did...You'd be amazed at what we found,...
How to compete on Customer Experience in an Amazonian Digital World
Few weeks ago, I saw my local Sports Authority store go out of business. It got me thinking about why some retailers are growing...
Customer Intimacy in the Digital Age
Few months ago, I was watching a movie on Amazon’s Video Streaming Service. My Roku seemed to have some issues streaming the last...