Katarína Kasalová

3 Questions You Must Ask Your Customers

There are many ways to measure the performance of your customer support team. It all depends on your particular business needs, but for most...

5 Benefits of NPS Program You May Be Missing Out On

If you aren't already striving for a good NPS score, you’ve probably at least considered measuring it. Bad or good NPS gives incredibly actionable feedback...

Implementing Customer Effort Score

As a keyed in customer service leader, you are constantly looking for ways to measure and improve customer experience. Perhaps you have heard of...

4 Big Customer Service Trends for 2017

Customer service never stops improving. Every year we see new trends, higher expectations, and better technology. It can feel rather overwhelming at times. How...

An Easy Way to Resolving Any Support Ticket

A case study by General Electric Informational Services found that using clearer language in user manuals lead to 125 fewer customer calls a month....

Customer Satisfaction Survey Across Help Desks

We turned on customer satisfaction survey across help desks to see how they compare. How the top eight help desks send customer satisfaction surveys? When you’re starting...

Why a 100% CSAT Score Won’t Help You Grow

Is your high CSAT score hiding your customers' true feelings? At a previous company, we set ourselves an ambitious customer satisfaction goal: to raise...

9 Tips For Handling Customer Service During The Holiday Rush

Every year I think I’m going to be better prepared for Christmas. Every year I find myself wrapping gifts (who are we kidding? Gift...

The Importance of Customer Satisfaction

Imagine you meet the person of your dreams. However - you have to work a little to win them over. Cue the standard wooing...

How to: Recruiting Top Customer Service Agents

Trusting your gut when hiring is like throwing darts at a board. Blindfolded. Using unstructured hiring format can only explain 14 percent of an...

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