Errol Allen

Angry Customer Prevention

Having been in the customer service industry for 25+ years, I've heard, seen, attended and listened to various programs/seminars regarding "how to handle an...

Employee Morale Does Create Customer Experiences

It's often been said that customer contact employees are key to creating great customer experiences. There is a lot of validity to this statement...

The Big E Word in Customer Service

When speaking with managers in the customer service industry, this comment is often repeated - "I just wish I could get my people to...

What Is Customer Service?

While being interviewed on a local radio show, one of the co-hosts posed this question - “Errol, exactly what is customer service?” I don’t...

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