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Errol Allen

Errol Allen
Speaker, Author and Consultant Errol Allen utilizes his 25 years of practical hands-on experience to create practical customer service strategies and solutions. He is an expert contributor to publications such as The Houston Business Journal, Young, Fabulous & Self Employed Magazine, Customer Service Manager of the UK and Customer Experience Magazine of the UK. Errol is the author of Keys to Delivering Amazing Customer Service.

Angry Customer Prevention

Having been in the customer service industry for 25+ years, I've heard, seen, attended and listened to various programs/seminars regarding "how to handle an...

Employee Morale Does Create Customer Experiences

It's often been said that customer contact employees are key to creating great customer experiences. There is a lot of validity to this statement...

The Big E Word in Customer Service

When speaking with managers in the customer service industry, this comment is often repeated - "I just wish I could get my people to...

What Is Customer Service?

While being interviewed on a local radio show, one of the co-hosts posed this question - “Errol, exactly what is customer service?” I don’t...

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