Esteban Kolsky
Esteban Kolsky
ThinkJar, LLC
Esteban Kolsky is the founder of CRM intelligence & strategy where he works with vendors to create go-to market strategies for Customer Service and CRM and with end-users leveraging his results-driven, dynamic Customer Experience Management methodology to earn and retain loyal customers. Previously he was a well-known Gartner analyst and created a strategic consulting practice at eVergance.
What Did Maslow Know About Customer Centricity? It Ain’t Happening!
Abraham Maslow is spinning on his grave these days. So many mis-interpretations of his work and theories abound, no wonder he is being made responsible...
What Does GetSatisfaction Think of Social Business?
Next in our series of opinions on Social Business is GetSatisfaction. Interested in the previous ones? Check out Oracle, Attensity, Fuze Digital,...
What Does Moxie Software Think of Social Business?
Next in our series of opinions on Social Business is SAP. Interested in the previous ones? Check out Oracle, Attensity, and Fuze...
What Does FuzeDigital Think of Social Business?
Third post on this series, more to come next week — first one was Oracle, second one was Attensity and today we have FuzeDigital...
Predicting the Future of Social Business (by Those Who Know)
I was getting a little stressed out a few weeks ago thinking of all the travel this month, how to keep up my blog...
Visible Technologies Launches Social Intelligence Product
This morning at 6 AM PST (way too early for me, but thankfully I was briefed before) Visible Technologies (client) announced the release of...
Is Social CRM Compatible with Enterprise 2.0?
At a high level what vendors of Social CRM products pitch and what vendors of Enterprise 2.0 pitch is the same product. They use similar...
Is KANA Making a Comeback?
I have to admit that I have a very long history with KANA. Yes, I worked with eVergance (then a subsidiary, now part of KANA)...
The Evolution of CRM on Display in NYC
I came back from two days (technically, 36 hours) of CRM Evolution 2010 last night with my head spinning and lots and lots of...
Where Are We Heading with SCRM?
This is a reaction to a Twitter “conversation” that needed more space to be understood. Last Thursday (July 29th) in the morning (the twitter timeline...
About Them Continuums
(this is a cross-post of a short post I wrote for Ciboodle, a client, to introduce a research white paper I wrote) I recently wrote...
On Communities, Cheese, and Ciboodle Launching a New Product
Intriguing title, right? Promise, there is a method to the madness… stay tuned. One of my clients (Ciboodle – officially known as Sword-Ciboodle) launched...
Breaking Rant: Fast Company is Incredibly Stupid
I had to write this short post, I just had to… You are probably as tired as I am of seeing the tweets from...
Debunking Three Myths About the Gartner Social CRM Magic Quadrant
Missed me? Come on, only been a month — OK, promise to not go away for so long again. Scout’s honor. Part of the...
crm intelligence & strategy
Before we begin, two caveats: 1) When I said I would never write another series I was so sure this would not happen — then,...
The Vendor Roadmap to SCRM – Part 1
Before we begin, two caveats: 1) When I said I would never write another series I was so sure this would not happen — then,...
What I Learned About Twitter in My Previous 9,999 Tweets
Forget my MonTwit experiment, or my contribution to it. This is what I really learned in the past 9,999 tweets…. You truly, honestly don’t care…
Lithium Acquires Scout Labs, Dips Toes on E2.0 Waters
Lithium (a client, don’t forget to mark that column in your log) acquired Scout Labs (a vendor specializing in Social Media Analytics and not...
How Accuracy in Analytics Matters for Businesses
I wrote about using analytics to get more value out of communities and how to use analytics to get to know your customers better. ...
Another Day, Another Presentation
Yesterday, May 5 1020, I presented on how to evolve traditional customer experiences into socially-enhanced customer experiences at Parafest 2010. Here are the slides, feel...