Bill Hogg

Using the 3P Change Equation to Stimulate Sustainable Change

This is the first in a series of articles that discuss the 3P Change Equation approach to change in any organization – the foundation...

7 Tips to Continuously Improve Your Customer Experience

Every company claims to provide good customer service. If you do the same, you are just one of many vying for your customers’ business....

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

The following content is inspired by my keynote HEART OF A LION: The Essential Qualities of Courageous Leaders.There are many different aspects that make...

6 Valuable Tips to Improve Customer Service

There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some...

Let’s Talk Leadership: Bill Hogg Interviews Don Walker-CEO Magna International

Engaged people are the engine that drive desired results. Building strong relationships with your team is a key part of building successful relationship and...

A NO EXCUSE Approach To Make Change Stick and Drive Employee Engagement

This is the sixth and final instalment in our 6-part organizational change leadership speaker series of articles that looks at stimulating change for passion & profits.Change...

10 Characteristics of Transformational Leaders

In a previous article, we discussed how leadership impacts your organizations ability to grow. Now let’s discuss some of the characteristics that leaders need...

Seven Critical Success Factors to Exceptional Customer Service

Employees report that one of the key factors that influence their level of engagement in their organization is how well the organization treats their customers....

4 Steps to GIVE Exceptional Service & Utilize Service Guidelines

Providing exceptional service is the ultimate goal. However, many organizations limit their teams’ ability to provide the type of service they want to deliver...

4 Steps to GIVE Exceptional Customer Service

In past articles we covered the reasons why people need guidelines, not just rules. This article shares some specific guidelines on how to engage with...

Leadership Skills: 5 Ways To Create A Powerful Cohesive Team

Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we discuss the...

12 Steps to Improve Your Customer Experience

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a...

How Leaders Create Buy-In, Accountability & A High Performing Work Environment

This is the fifth in our 6-part organizational change leadership speaker series of articles that looks at stimulating change for passion & profits.Change is...

Leadership Skills: 5 Ways To Ignite Passion In Your Team

True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the...

Designing a Customer Experience that Drives Results

Good customer service is not good enough. Everyone boasts good customer service, but everyone doesn’t deliver memorable and targeted customer experiences.In my experience as...

4 Powerful Ways to Motivate Your Team

Inspiring leaders recognize that money is not the main reason people come to work. Sure, it’s the primary motivator for why we work --...

Seven Steps to a Customer-Focused Company

There are a few common imperatives shared by all successful customer-focused companies. It is universally agreed that to create a well-integrated organization, these basic...

4-Step Approach To Determining Emotional Drivers Of Satisfaction And Loyalty

What makes a customer loyal? Is it the quality of your products? Competitive pricing? Is it customer service?This is a common question that many...

5 Essential Characteristics that Differentiate Leaders from Managers

Often people use the terms leaders and managers interchangeably. But nothing could be further from the truth!Anyone can become a manager, merely by awarding...

10 Tips to Keep your Team Positive and Engaged

Keeping your team positive and engaged can be challenging. There will be times when its more difficult than others. Here are ten tips to...

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