Andrew Mort

AI Predictive Maintenance and Proactive Customer Assistance

A study by The Wall Street Journal and Emerson reported that unplanned downtime – 42% of which is a result of equipment failure –...

Call Center Culture of Excellence – How to Build it

Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now a serious talent shortage....

Five strategies to improve customer experience in telecoms

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester...

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