John Dionne
John Dionne
John is a Director in Nuance’s Professional Services organization, responsible for Business Consulting and Continuous Optimization Services. He has over 25 years of experience in the customer care and consulting space and has worked with and provided guidance to numerous organizations as they seek to transform and optimize the way they do business and offer service to their end customers. John holds an Honours BA from Wilfrid Laurier University in Waterloo, Canada and resides in Kitchener, Canada, with his wife and two sons.
Commit to Change – Why Continuous Optimization is Key in Customer Service
Regardless of industry, enterprises today are facing a digital turning point – staying competitive means enabling new technologies across their businesses and there’s no...