Fara Haron
5 Ways Outsourcers Help Brands Improve CX
Delivering a great customer experience is no longer a nice thing to do – it’s a critical piece of your business. In fact, more than 80 percent of companies cite CX as their primary competitive strategy. However, when you’re a fast-growing company and everything...
3 Ways to Tailor Customer Engagement Strategy to Meet the Expectations of Gen Z
While companies are still trying to establish relationships with millennials, a new demographic is coming of age, presenting fresh challenges for customer service delivery. With Gen Z (people born starting in 2001) already outnumbering millennials in the global population, this group is set to...
How Customer Service Will Evolve and Transform in 2019
With customers interacting with brands across multiple channels and in more sophisticated ways, the role of customer service is becoming increasingly important for organizations looking to provide a superior customer experience. In 2019, the growth of inquiries, evolutions in technology and the changing role...
How To Plan for Customer Service Pain Points When You’re a Fast Growing Company
When you’re a fast growing company, everything is a priority – product development, marketing, customer service, finances and more. But when your business is experiencing a fast growth trajectory, it can be hard to scale operations, especially customer service. It’s common for start-ups to...
Customer Service: Where We Are and Where We Are Going
Product and service-based businesses need a place to direct customers in need. If they don’t have one, it’s a fast road to an angry audience and a poor reputation. Customer service is a constant need across industries and has been for decades. However, not...
Five Pet Peeves Representatives Wish Customers Knew Before Calling
Never thought of as glamorous, and often perceived as challenging, it may be surprising to learn that many customer service representatives sitting behind the phone or webchat window are actually feeling pretty good about the work they are doing. Although advancements in technology are...
Myths Debunked: StartUps Have Multiple Reasons to Work with a Customer Service Provider
When you’re building a company, everything is a priority, but some things are nonnegotiable: you have to have a stellar product or service; you must secure funding; and, it’s crucial to have a strong sales channel to ink deals. With such critical points taking...
