Fara Haron

5 Ways Outsourcers Help Brands Improve CX

Delivering a great customer experience is no longer a nice thing to do – it’s a critical piece of your business. In fact, more...

3 Ways to Tailor Customer Engagement Strategy to Meet the Expectations of Gen Z

While companies are still trying to establish relationships with millennials, a new demographic is coming of age, presenting fresh challenges for customer service delivery....

How Customer Service Will Evolve and Transform in 2019

With customers interacting with brands across multiple channels and in more sophisticated ways, the role of customer service is becoming increasingly important for organizations...

How To Plan for Customer Service Pain Points When You’re a Fast Growing Company

When you’re a fast growing company, everything is a priority – product development, marketing, customer service, finances and more. But when your business is...

Customer Service: Where We Are and Where We Are Going

Product and service-based businesses need a place to direct customers in need. If they don’t have one, it’s a fast road to an angry...

Five Pet Peeves Representatives Wish Customers Knew Before Calling

Never thought of as glamorous, and often perceived as challenging, it may be surprising to learn that many customer service representatives sitting behind the...

Myths Debunked: StartUps Have Multiple Reasons to Work with a Customer Service Provider

When you’re building a company, everything is a priority, but some things are nonnegotiable: you have to have a stellar product or service; you...

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