Fara Haron

How To Plan for Customer Service Pain Points When You’re a Fast Growing Company

When you’re a fast growing company, everything is a priority – product development, marketing, customer service, finances and more. But when your business is...

Customer Service: Where We Are and Where We Are Going

Product and service-based businesses need a place to direct customers in need. If they don’t have one, it’s a fast road to an angry...

Five Pet Peeves Representatives Wish Customers Knew Before Calling

Never thought of as glamorous, and often perceived as challenging, it may be surprising to learn that many customer service representatives sitting behind the...

Myths Debunked: StartUps Have Multiple Reasons to Work with a Customer Service Provider

When you’re building a company, everything is a priority, but some things are nonnegotiable: you have to have a stellar product or service; you...

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