Eric Engwall
President of E.G. Insight, Inc. Experienced consultant and business leader in the areas of strategic customer and employee feedback processes, customer loyalty, and sales effectiveness. Primary focus is using stakeholder feedback to improve critical relationships, make operational and service improvements, and pursue growth opportunities with key customers.
I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic...
Debbie Szumylo is a Customer Experience Evangelist at Thomson Reuters in Eagan, MN, and if you spend any time at all with her you'll...
Photo by Jason Weingardt on Unsplash I’m not one to use a lot of sports analogies or references in business, but I’m going to ask...
I recently had a conversation with a friend that was facing a tough decision and feeling a certain amount of distress over the...
Inc. Magazine recently ran an article titled "Selling Face to Face is Almost Obsolete." In it, the author cites a study by Dr. James...
We all know that the lists of customer wants, needs, complaints and requests can be quite long and varied. Over my twelve years of...
Recently, the sidewalk outside of our office building was closed for about ten days due to road construction. On several of those days I...
In casual conversation it's not uncommon to hear someone described as being "old school." Most often it's not an ageist insult, but a compliment...
Sometimes lessons come from the most familiar and mundane places. With all due respect to the makers and marketers of disposable coffee cups and...
I recently met with a consultant from another firm that is interested in partnering with us at E.G. Insight. The conversation with her got...
After more than ten years in this business, I have read thousands of interviews our clients have conducted with their most important customers. I...
After more than ten years in the B2B customer feedback business, I have read thousands of interviews our clients have conducted with their most...
In our work with clients, we help them to understand the confidence that their key customers have in their current and future ability to...
Just for a moment, imagine this scenario: A husband and wife are celebrating their 15th wedding anniversary with a romantic dinner at their favorite...