Editor's Picks
Thought Leadership Articles
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Can a retailer's loyalty program drive customer loyalty and become a source of revenue? Some retailers and grocers are already leveraging the idea of...
GenAI as a Catalyst for Workforce Enhancement: 10 People Strategy Considerations
We are amid a GenAI revolution. GenAI burst into our personal and professional lives so abruptly in 2022 that many companies are still playing...
GenAI Language Models: Scope and Typical Use Cases
After writing a good number of times about how to responsibly use AI, especially generative AI and how to find the first use cases...
Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
The role of CCO has historically been viewed as a bridge between the customer and the business, primarily focusing on customer service and corporate...
Think Tank Discussions
8 Signs That Your Team or Company May Not be a Customer First Team
While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.
Pega Infinity ’24 Helps Enterprises Harness Powerful GenAI Solutions to Achieve Self-Optimization
New capabilities enable businesses to leverage practical AI tools to achieve transformative outcomes