Zeacom Communications Center 6.1 Provides Greater Mobility and Business Intelligence


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Irvine (February 28, 2012) – Zeacom, a global provider of communications solutions that deliver multimedia contact center, business process automation and plug-in unified communications functionality, today announced the latest version of Zeacom Communications Center (ZCC). Version 6.1 introduces mobility applications for Android users, business intelligence features for the contact center and additional flexibility for PBX users wanting to benefit from integration with Microsoft Lync.

ZCC 6.1 shows Zeacom’s ongoing commitment to developing communications solutions that increase employee productivity, improve the customer experience and deliver better business intelligence.

Highlights of ZCC 6.1 include:

– Mobility Applications for Android

Executive Mobile now delivers full corporate presence, contacts and call history on Android smartphones, so executives can manage their communications while away from their desk. Executive Mobile can also be used on the iPhone, Windows Mobile and BlackBerry devices.

Also soon to be released for Android is Zeacom’s Snapshot application, which displays up-to-the-minute contact center data and exception reporting to managers on the move. Snapshot for Apple iPad users will be released soon after.

– Improved Wrapup Data Capture

Speed up post-call analysis and deliver higher quality business intelligence in the contact center using dynamic wrapup capability. Agents are presented with fewer, more relevant options which are generated based on the agent’s previous selection. As a result, agents can select the correct wrapup data quickly and easily, thereby increasing productivity.

– Microsoft Lync Gateway for PBX Users

Zeacom’s Gateway for Microsoft Lync allows customers with PBX telephony systems to take advantage of the compelling desktop features of Microsoft Lync. Organizations considering new PBX technology, or those with a legacy PBX, can take advantage of Microsoft’s presence and instant messaging and continue to use their PBX desk phone for voice calls. For example, Lync users can click to dial in their Lync client, initiating voice calls from their PBX desk phone. At the same time, ZCC client users can see their colleagues’ Lync presence and availability.

“By leveraging the popularity of Android and Microsoft Lync among business customers, we increase the return on investment from Zeacom software,” says Sam Williams, Zeacom’s Vice President of Marketing. “Version 6.1 offers our partners additional opportunities to add value through enhanced business process automation and integration services.”

Zeacom is a leader in communications solutions delivering Multimedia Contact Center, Business Process Automation and plug-in Unified Communications functionality that bring customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-class solutions to improve the customer experience, increase productivity and understand their communications workflows.

A managed Independent Software Vendor (ISV) on Microsoft Lync, Zeacom has partnered with NEC for 17 years, and is a Cisco Premier Partner and a registered member of the Avaya DevConnect program, with partners and offices in North America, Northern Europe and Asia Pacific.

For more information go to zeacom.com

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