Zeacom announces Gateway for Microsoft OCS: NEWS ADVISORY

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Zeacom Gateway is the Doorway to Essential Functionality for SMEs; Presence,
Click-to-Dial, Remote Presence, and Desktop Sharing

Irvine (January 28, 2010) – Zeacom, the leading global provider of Unified
Communications and contact center software for small-to-medium-sized
enterprises, today introduced the Zeacom Gateway for Microsoft Office
Communications Server (OCS). Microsoft OCS empowers an enterprise to
communicate seamlessly across and outside the business from one desktop
application, and from any Microsoft Office application.

Zeacom President, Ernie Wallerstein, advised that “Zeacom and Microsoft –
through the Zeacom Gateway for Microsoft OCS – form the perfect marriage of
cost-effectiveness and communications for today’s small business.”

“Zeacom software empowers enterprises to maximize the investment value in
their current telephony infrastructure and equipment, and provides them with
the essential communications tools that are presently missing in their
communications framework. By leveraging Zeacom Gateway for Microsoft OCS,
employees instantly gain access to the most advanced Unified Communications
solutions available. We provide users with the simple access to OCS; with
Zeacom, users have the seamless, integrated access to manage their desktop
phone via OCS.”

Microsoft OCS gives end-users many different ways to communicate directly
from the context of their task by integrating into other Microsoft
applications. For example, customer service representatives could save
tremendous amounts of time by using “click-to-dial” directly from MS
Outlook. Also of note, is that Microsoft OCS integrates with most
databases, CRM and workforce management applications with off-the-shelf,
easy to integrate modules.

Industry analysts, such as Infonetics Research, predict a rise in SMB
spending on Unified Communications software across almost all vertical
markets over the next few years. What is important to note, is that Zeacom
Communications Center software has not only fueled a significant rise in
demand for its own award-winning products and services, but has also
facilitated a higher understanding of how Unified Communications provide
cost-conscious small-to-medium sized businesses with a significant
competitive advantage.

ABOUT ZEACOM
Zeacom is a leading provider of award-winning Unified Communications
solutions. More than 179,000 daily users within 2,800 small and medium-sized
organizations in 27 countries use Zeacom’s business communications software
to improve organizational efficiency and enhance the customer service
experience.
For additional information, please visit http://www.zeacom.com

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