Zappos Want to Make You Happy! Here’s How!


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A little fun and a lot of serious business ideas from Zappos.

First, they got from zero to $1 Billion in shoes sales in less than 10 years and it is all online. And, they are still growing.

Watch their sales happen on this map:

How do they make it happen, for one, their core values:

  • Deliver “wow” through service.
  • Embrace and drive change.
  • Create fun and a little weirdness.
  • Be adventurous, creative and open-minded.
  • Pursue growth and learning.
  • Build open and honest relationships with communication.
  • Build a positive team and family spirit.
  • Do more with less.
  • Be passionate and determined.
  • Be humble.

Want to learn more, check out this interview with Zappos CEO Tony Hsieh:

John Todor
John I. Todor, Ph.D. is the Managing Partner of the MindShift Innovation, a firm that helps executives confront the volatility and complexity of the marketplace. We engage executives in a process that tackles two critical challenges: envisioning new possibilities for creating and delivering value to customers and, fostering employee engagement in the innovation and alignment of business practices to deliver on the new possibilities. Follow me on Twitter @johntodor


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