Your Fanatical Support Is Making Me Uncomfortable


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Maybe it’s just me and my Midwestern roots. But when you come at me full forces with “fanatical support” speak I feel a bit uncomfortable. Should I tell you my true feelings when you end our conversation with this question?

Have I answered all your questions and delighted you?”

In truth you were not empowered to resolve my situation. So at the end of the day, I still have questions, and I’m really not delighted. Let me put it this way …

“You were very polite and I thank you for your time. It’s my sincere hope that some day your management will actually trust you enough to empower you to fix these situations in one simple call.”

Other than that, everything is just fine. I hope you have a great day!

Republished with author's permission from original post.

Alan See
Alan See is Principal and Chief Marketing Officer of CMO Temps, LLC. He is the American Marketing Association Marketer of the Year for Content Marketing and recognized as one of the "Top 50 Most Influential CMO's on Social Media" by Forbes. Alan is an active blogger and frequent presenter on topics that help organizations develop marketing strategies and sales initiatives to power profitable growth. Alan holds BBA and MBA degrees from Abilene Christian University.


  1. Seven years ago GoDaddy caught my eye with those ridiculous commercials (I’m a red-blooded guy, too) and I bought my first domain with them…and later my 63rd the other day. That’s all good — it’s their hosting that sucks and every time I get off the phone with one of their tech reps I end up figuring out the solution to my problem thru Google or Twitter or even FB.

    I’ll put it this way:

    “Thanks a lot for keeping me on hold for 15 minutes and not solving my problem. But it’s not you — it’s me. Time for a CDN. If only I could extricate myself cleanly without hours and hours of work to update my ENTIRE business practically (they do NOT make it easy to switch hosting providers). I’ll leave it at that — don’t mean to bash GoDaddy, but you really struck a chord.


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