Your Customer Service Skills Matter


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What’s the most common characteristic of exceptional customer service teams? Exceptional customer service skills.

Customer service is crucial to the success of your business. When it comes all the way down to effective ways to build positive customer relationships and creating customer loyalty, customer service is in the best position to help. When you treat customers well, odds are they’re going to spread the word and more people will flock to you and enjoy your expertise of delivering first-class customer service.

Little things matter most in customer service

The most effective actions in customer service are often some of the easiest to perform. Awesome customer relationships a founded on being nice to customers, working in behalf of customers, and delivering consistent quality experiences that meet and exceed customer expectations.

Whether you’re interacting by phone, email, chat, or in person, remember that even though you’ve done this a million times, it’s a new experience for your customer. Make sure you deliver on every point that matters to your customer.

Treat your customers as human beings

Nobody likes to be a statistic — that is a reality. you are going to go a ways in business in the event you deal with each purchaser as a person. this implies taking note of their wants and assembly their calls for. now not everybody is similar and people require completely different vitality. Take this into consideration when dealing with buyers and all the time try to deal with them for my part.

Never fear going the extra mile in customer service

Should you really need to get in advance of the game, then go that extra mile together with your customers. Be sure to reply to their each questions quickly and completely. When you happen to catch the little, details like people’s birthdays or new additions to their family, make note of that. Recognize their special occasions. Celebrate the special days in the life of your customer. Little gifts or cards during the holidays go a long way to developing the customer relationship.

Remember to just serve the customer

The customer is NOT always right, it’s true. Customers don’t like being instructed they’re wrong. Although you know they’re mistaken, keep calm. always remain sure and well mannered as negativity will best serve to power your purchasers out of the door.

For those who aren’t sure whether your organization is falling wanting great customer support, ask your shoppers. providing an area for consumer remarks is essential. You need to see the place your strengths and weaknesses lay and best your clients can will let you in on that little secret. ship out comments playing cards and surveys and have a space in your premise to allow buyers go away comments. do not just ignore the comments when you get it. this stuff is gold dust so be sure you take heed of what your clients want from you.

Efficient customer support is among the absolute best advertising options that you may hire. do not take the job frivolously and needless to say to move that further mile where it truly counts.

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


  1. Customer service skills are SO underrated today. They are the key to developing the right type of customer relationship that make loyal customers.


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