{"id":8029,"name":"Roy Goffer","url":"http:\/\/www.nanorep.com","description":"Roy Goffer is nanoRep's Director of Marketing. He has over 10 years of experience in B2B marketing and a strong passion for online marketing and website optimization. Roy writes about online customer experience from both the marketing and customer service angles. <a href=\"http:\/\/www.nanorep.com\">nanoRep<\/a> is an online customer service solution that improves customer experience through intelligent engagement and BI, which increases conversion rates, satisfaction and loyalty as well as lowers customer support costs and abandonment. Twitter: @roygoffer","link":"https:\/\/customerthink.com\/author\/nanorep\/","slug":"nanorep","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/d2faebba54a6bcbaa493b3f51a916526?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/d2faebba54a6bcbaa493b3f51a916526?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/d2faebba54a6bcbaa493b3f51a916526?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/8029"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}