{"id":8027,"name":"Steve DiGioia","url":"http:\/\/stevedigioia.com","description":"Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of \"<a rel=\"nofollow\" href=\"http:\/\/www.amazon.com\/dp\/0989070204\">Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter<\/a>\" and named an \"ICMI Top 50 Customer Service Thought Leader\" and a \"Top Customer Service Influencer\" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular <a rel=\"nofollow\" href=\"http:\/\/stevedigioia.com\/blog\">blog<\/a>.","link":"https:\/\/customerthink.com\/author\/steve-digioia\/","slug":"steve-digioia","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/Steve-DiGioia-150x150.jpg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/Steve-DiGioia-150x150.jpg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/Steve-DiGioia-150x150.jpg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/8027"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}