{"id":7735,"name":"Daniela Puzzo","url":"https:\/\/fonolo.com\/","description":"As the Marketing Director at Fonolo, and a regular contributor to their customer service blog, my goal is to educate the contact center industry on how to improve the customer experience. \r\n\r\nFonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company\u2019s patented call-back technology empowers customers with an innovative alternative to waiting on hold.","link":"https:\/\/customerthink.com\/author\/daniela-puzzo\/","slug":"daniela-puzzo","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/7735-DanielaPuzzo.jpg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/7735-DanielaPuzzo.jpg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/7735-DanielaPuzzo.jpg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/7735"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}