{"id":6644,"name":"Jim Rembach","url":"http:\/\/www.callcentercoach.com","description":"Jim Rembach is recognized as a\u00a0Top 50 Thought Leader and CX Influencer. He's a\u00a0certified Emotional Intelligence practitioner and\u00a0host of the\u00a0<strong><a href=\"https:\/\/www.fastleader.net\/\" rel=\"noopener\">Fast Leader Show<\/a><\/strong>\u00a0podcast and president of\u00a0<strong><a href=\"https:\/\/www.callcentercoach.com\/\" rel=\"noopener\">Call Center Coach<\/a>, <\/strong>the world's only virtual blended learning academy for contact center supervisors and emerging supervisors. He\u2019s a founding\u00a0member of the Customer Experience Professionals Association\u2019s CX Expert Panel, Advisory Board Member for Customer Value Creation International (CVCI), and Advisory Board Member for CX University.","link":"https:\/\/customerthink.com\/author\/jrembach\/","slug":"jrembach","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/jim-rembach-800-3-150x150.jpg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/jim-rembach-800-3-150x150.jpg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/jim-rembach-800-3-150x150.jpg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6644"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}