{"id":6537,"name":"Jennifer Kirkby","url":"","description":"Jennifer Kirkby is a leading analyst and writer on marketing and customer management. She is director of Mutual Marketing and a contributor to many books and journals, and she lectures at business schools. After a career in marketing, she was a director at Gartner and advisor to the U.K. government.","link":"https:\/\/customerthink.com\/author\/jennifer_kirkby\/","slug":"jennifer_kirkby","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/9ace6b1757f728e0f47a72ee1b81f4b9?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/9ace6b1757f728e0f47a72ee1b81f4b9?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/9ace6b1757f728e0f47a72ee1b81f4b9?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6537"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}