{"id":6446,"name":"David Rance","url":"http:\/\/www.round.co.uk","description":"David Rance, CEO of <a href=\"http:\/\/www.round.co.uk\">Round<\/a>, is a former customer care director for a national telco. Round is a leader in capability management models and software tools that enable organizations to align at their chosen level of customer centricity. ","link":"https:\/\/customerthink.com\/author\/david_rance\/","slug":"david_rance","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/f704f42e0f50d0576ff656787bbe8df1?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/f704f42e0f50d0576ff656787bbe8df1?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/f704f42e0f50d0576ff656787bbe8df1?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6446"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}