{"id":18053,"name":"Jessica Pumo","url":"http:\/\/www.tallwave.com","description":" Jessica Pumo is VP of Marketing at Tallwave, a customer experience company. She has 15+ years experience working for major brands, including Pearson and Massage Envy.  Jessica is passionate about experience\u2014both customer experience and employee experience\u2014and how the relationship between the two impacts business outcomes.\r\n","link":"https:\/\/customerthink.com\/author\/jessicapumotallwave\/","slug":"jessicapumotallwave","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/jessica-pumo-150x150.jpeg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/jessica-pumo-150x150.jpeg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/jessica-pumo-150x150.jpeg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/18053"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}