{"id":16148,"name":"Bob Azman","url":"http:\/\/www.innovativecx.com","description":"Bob Azman is Founder and CXO of Innovative CX Solutions, LLC, a boutique CX consulting firm.  He is the 2020 Immediate Past Chairman of the Board of the Customer Experience Professional Association (CXPA.org).  \r\nBob has a wealth of executive, diverse, global operations leadership experience at Carlson Wagonlit Travel, Thomson Reuters, Ceridian and Deluxe Corporation.  Bob earned both his MBA and BA from the University of St. Thomas in St. Paul, MN. He is an Adjunct Professor at the University of Minnesota Carlson School of Management and Rutgers University Business School.","link":"https:\/\/customerthink.com\/author\/bob-azman\/","slug":"bob-azman","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/Azman-Head-Shot-9165-2-150x150.jpg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/Azman-Head-Shot-9165-2-150x150.jpg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/Azman-Head-Shot-9165-2-150x150.jpg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/16148"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}