{"id":12563,"name":"Luke Williams","url":"http:\/\/www.qualtrics.com","description":"Luke Williams is Head of Customer Experience (CX) at Qualtrics and is an award-winning researcher and author of the New York Times bestseller, \u201cThe Wallet Allocation Rule,\u201d and \u201cWhy Loyalty Matters.\u201d A statistician and methodologist by training, Luke is a thought leader in the space of customer experience, client satisfaction, client loyalty, client ROI, strategy, and analytics. He is a member of the Market Research Association (MRA) and CXPA. Luke has a M.A. in Research Methods from Durham University in England.","link":"https:\/\/customerthink.com\/author\/lukewilliamscx\/","slug":"lukewilliamscx","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/Qualtrics_LukeWilliams_HeadCX_2017-09-1-crop-150x150.jpg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/Qualtrics_LukeWilliams_HeadCX_2017-09-1-crop-150x150.jpg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/Qualtrics_LukeWilliams_HeadCX_2017-09-1-crop-150x150.jpg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/12563"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}