{"id":11995,"name":"Gavin James","url":"http:\/\/beyondthearc.com","description":"Gavin James is passionate about helping companies build winning relationships by creating customer-focused solutions. As Beyond the Arc's Director of Creative Services, Communications Lead, and a CX consultant, she brings 25+ years of expertise in customer experience strategy, writing and design. Gavin specializes in writing clear, compelling communications, and visual design for ease of use and emotional appeal. She also rocks at helping companies build a customer-centric culture to deliver on their brand promise.","link":"https:\/\/customerthink.com\/author\/gjames00\/","slug":"gjames00","avatar_urls":{"24":"https:\/\/customerthink.com\/wp-content\/uploads\/gavinjames-headshot-150x150.jpg","48":"https:\/\/customerthink.com\/wp-content\/uploads\/gavinjames-headshot-150x150.jpg","96":"https:\/\/customerthink.com\/wp-content\/uploads\/gavinjames-headshot-150x150.jpg"},"meta":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/11995"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users"}]}}