{"id":990878,"date":"2021-05-20T19:35:05","date_gmt":"2021-05-21T02:35:05","guid":{"rendered":"http:\/\/customerthink.com\/?p=990878"},"modified":"2021-05-20T19:35:05","modified_gmt":"2021-05-21T02:35:05","slug":"how-can-customer-community-become-your-genuine-source-of-perfection-in-customer-service","status":"publish","type":"post","link":"https:\/\/customerthink.com\/how-can-customer-community-become-your-genuine-source-of-perfection-in-customer-service\/","title":{"rendered":"How can customer community become your genuine source of perfection in customer service?"},"content":{"rendered":"
The idea is to create a platform where customers can connect with the brand or company in a group and feel like they are a part of a big corporate family. This is where customers can also chat with each other and share their opinions about the brand\u2019s product and services.<\/p>\n
The best part is there\u2019s no maximum or minimum limit of people that needs to be in the group. You can have a community of 5 customers or a big community of millions of customers if your business is on a big scale. Therefore, a small-scale business can also create such groups without any huge investment. You see, it\u2019s just as easy as finding Fix It Right Plumbing<\/a> on the web.<\/p>\n Let\u2019s look at some of the benefits of having a customer community group.<\/strong> <\/p>\n To be frank, creating such a group ultimately means tempting customers to visit the store of your business virtually during this pandemic time. Once they like what they see, they will try to visit your store every day.<\/p>\n This way you also provide yourself enough chances to understand your customers and offer the products and services that they like.<\/p>\n Who\u2019s better for this job than your own customers?<\/strong><\/p>\n This is a fact that your customers alone can give you the best advice on what upgrades you need to make to provide the best possible customer experience with your product or service.<\/p>\n There are many features in an app that most people don\u2019t use, similarly, there are many features in an app that most people like or dislike. Therefore, with the help of customer community groups, you can get the direct opinion of your customers and make changes accordingly.<\/p>\n Know what you don\u2019t know about your customers.<\/strong><\/p>\n