{"id":968996,"date":"2020-08-04T16:45:51","date_gmt":"2020-08-04T23:45:51","guid":{"rendered":"https:\/\/www.brainfoodextra.com\/?p=15350"},"modified":"2020-08-04T16:47:14","modified_gmt":"2020-08-04T23:47:14","slug":"from-the-calamity-of-covid-to-the-start-of-a-new-model-for-customer-service","status":"publish","type":"post","link":"https:\/\/customerthink.com\/from-the-calamity-of-covid-to-the-start-of-a-new-model-for-customer-service\/","title":{"rendered":"From The Calamity of COVID to The Start Of A New Model for Customer Service"},"content":{"rendered":"
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The Story So Far<\/strong><\/p>\n

COVID sent everyone scuttling back home as fast as an incoming Tsunami causes mass evacuation. Organisations, customers and employees found themselves displaced from any familiar lifestyle. Now forced to cope with the logistical, cognitive and emotive impact of lockdown.<\/p>\n

However, the resilience of the human spirit is such that opportunity knocks whenever the status quo is disrupted. Especially when shared as a common experience and amplified over social and conferencing platforms. We learn fast when we need to.<\/p>\n

Adaptation quickly follow.  <\/p>\n

New mindsets germinate and become active overnight. Strategic agendas are torn down and reprioritized. Purposeful energy is released to get things done without backseat interference. There is little time for politicking. <\/p>\n

As a result, in terms of readiness to operate as digital first organisations, more has been achieved in these last few months than any comparable pre COVID period. The momentum this continues to generate is propelling customer service into an accelerated period of change.<\/p>\n

Where this eventually takes the industry is still being influenced by the knock-on effects of the pandemic.<\/p>\n