{"id":936373,"date":"2019-07-09T12:47:57","date_gmt":"2019-07-09T19:47:57","guid":{"rendered":"http:\/\/customerthink.com\/?p=936373"},"modified":"2019-07-09T12:47:57","modified_gmt":"2019-07-09T19:47:57","slug":"why-the-best-ceos-invest-in-customer-experience","status":"publish","type":"post","link":"https:\/\/customerthink.com\/why-the-best-ceos-invest-in-customer-experience\/","title":{"rendered":"Why The Best CEOs Invest In Customer Experience"},"content":{"rendered":"

\"CEOs
Source: Adobe<\/figcaption><\/figure>Some companies invest in Customer Experience (CX) as an afterthought. Other brands are 100% focussed on allocating resources to create customer excellence. They purposely establish budgets to build and expand a CX team, and measure customer satisfaction and related KPIs daily. They also close the loop to fix identified customer pain points. <\/span> These are the companies we know well. We can attribute success to their taking employee and customer experience seriously. Moreover, they deliver on their promises. <\/span>
\n <\/p>\n

Customer-Centric Leaders in Their Own Words<\/h3>\n

CEOs demonstrate the importance of Doing CX Right. Watch the video below and really listen to the impactful messages from Steve Jobs (Apple<\/a>), Richard Branson (Virgin<\/a>), Jeff Bezos (Amazon<\/a>), Tony Hsieh (Zappos<\/a>), Gary Vaynerchuk (VaynerMedia<\/a>) and others.<\/span>I highly recommend showing the video at company meetings. In addition to providing inspiration, it helps you to build a more customer-centric culture by<\/span><\/span>\u00a0demonstrating the value of investing in customer experience programs.\u00a0<\/span><\/span><\/p>\n

What I especially like about Michel Falcon’s video is it provides examples of how CX contributes to revenue growth, customer loyalty, and employee retention. <\/span><\/span>It’s not just a hunch – it’s a fact! Hear it directly from the experts<\/span> 👇🏻<\/span><\/p>\n