A CX Practitioner\u2019s Playbook<\/a>. Read it!<\/p>\r\n\r\nSumming Up<\/h2>\r\n\r\n
SAP’s acquisition of Qualtrics accelerated what I expect to be a wave of consolidation activity in the coming months and years. Verint is making a good case for being one the last VoC vendors standing when the dust settles and has some advantages in multi-channel VoC to build on.<\/p>\r\n\r\n
In the meantime, Verint is growing nicely and proving that “engagement” is an effective positioning to deliver both CX and cost benefits. <\/p>\r\n\r\n\r\n
Disclosure<\/b>: Verint provided a free pass to attend this conference and paid my travel expenses. My comments should not be taken as an endorsement of Verint or any solutions. Verint has been a sponsor of CustomerThink, and Nancy Porte serves as a CustomerThink Advisor writing a monthly column<\/a>. \r\n<\/p>\r\n","protected":false},"excerpt":{"rendered":"Last week I had an enjoyable visit to Orlando, Florida, for Verint’s annual Engage conference. I’d like to share some highlights and comments about what I learned. Engagement R Us The tech industry has embraced “customer experience” because, well, that’s what sells. Business leaders all proclaim their love for CX and who can blame software […]","protected":false},"author":6436,"featured_media":886313,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[82,88,427,84,14,117,115],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/933139"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6436"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=933139"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/933139\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/886313"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=933139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=933139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=933139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}