But with all relationships, it\u2019s much better to give first \u2013 so that you shall receive. Follow these tips for building a better relationship with your Supervisor. She\u2019ll likely love you for it!<\/p>\n
Your Supervisor today is like that elementary school teacher that you are still in touch with and will most likely be in touch with for the rest of your life. While you might work for this person for a short time, maybe a year or less, you are building a relationship that has a much bigger picture.<\/p>\n
You never know how that supervisor, that you see almost everyday, will impact your life. Who will they introduce you to? What opportunities might they guide you towards? You must have people in your life who can speak highly of you, talk about your professional capabilities, who can recommend you to others. Your supervisor can potentially be the person who has made the greatest positive impact in your life.<\/p>\n
I\u2019ve supervised in contact centers and been supervised myself and I\u2019m still in touch with with some of them. I\u2019m often asked for references, recommendations, or participating on calls on their behalf. And I\u2019m happy to do it.<\/p>\n
Here are some tips to help you show the love to your Supervisor:<\/p>\n
1. Win the race<\/strong><\/p>\n You can talk to any contact center supervisor and they will all say it\u2019s a great feeling to see people coming to work on time and being ready to work at the scheduled time. Busy supervisors need people to rely on, to depend on. The more trust you generate with them, the more opportunities they will send your way. When you are a consistent face that your supervisor sees in the morning and can rely on, it\u2019s a great thing.<\/p>\n 2. Plant a seed<\/strong><\/p>\n Your relationship with your Supervisor isn\u2019t going to be the relationship you have with them a few years from now. But are you approaching it as something that can grow? When you work for someone the relationship has to be planted, fed, and attended to in order for it to bear any reward. Eventually, you will both move on, but did you do anything to help the relationship to survive? Do your best tending now.<\/p>\n 3. Respect the difference<\/strong><\/p>\n Some will be great and others not-so-great. It\u2019s most often and a personality thing and what you can tolerate and accept. Just as some supervisors will notice some things about you and others will notice other things. Your personality can rub one supervisor the right way but another one another way. This is true in all aspects of our life.<\/p>\n 4. Don\u2019t let your Supervisor\u2019s quirks taint you<\/strong><\/p>\n The best thing you can do is be consistent in your words and actions. Even if you aren\u2019t a person that experiences mood swings, you can\u2019t change someone who is. Be aware of your Supervisor\u2019s mood and then move on. The best thing you can do for your supervisor\u2019s mood is act as you normally do. Be the consistent person they can rely on. You have no idea what kind of pressure they are dealing with.<\/p>\n 5. Don\u2019t wait to be recognized<\/strong><\/p>\n Whenever people tell me they are waiting for recognition, it often feels immature and foolish to me as they describe. Having a need to have someone tell you that you are doing a good job reflects your ineffectiveness in communicating to find out what\u2019s expected of you. If you don\u2019t know what good looks like then what are you work towards each day? Some people get so falsely caught up in waiting for praise that they get frustrated when it don\u2019t come around. Learn your expectations and role and be confident in your abilities. Your Supervisor does not read minds and expects you to do a good job and to do good work\u2013that\u2019s part of the employment agreement. If you\u2019re not clear on what it\u2019s supposed to look like, go seek clarity.<\/p>\n 6. Be preemptive<\/strong><\/p>\n Surprises for Supervisors are often not of the welcomed kind. Lighten their burden. Provide as much advance notice as possible when you are needing to make an adjustment to what is routine and accustomed. Time of, late arrival, early departure, medical procedures, family events can all cause your Supervisor lot of administrative and mental grief. Be a reliable, consistent, thoughtful, and considerate employee that\u2019s going to remove burden, not add it.<\/p>\n 7. Embrace their communication style<\/strong><\/p>\n One of my children\u2019s most frustrating teacher was due in part to their understanding everyone\u2019s communication style. There are supervisors who explain everything flat out and there are those who don\u2019t explain anything. There are supervisors who ask for something the day they want it and there are people who ask for things days in advance. There are some they tell you how to do it and there\u2019s some that just ask you to get it done. There are some that are gentle and some that are harsh. There are some that sarcastic and some that are empathetic. It just takes some getting used to. It takes time to learn how everyone functions. When you start a new job, ask your supervisor boss about their communication style.<\/p>\n 8. Don\u2019t be their friend<\/strong><\/p>\n They don\u2019t need to know everything about you or your personal life. Unless your Supervisor sends you a friend request, don\u2019t be Facebook friends. It\u2019s okay to follow your Supervisor on Twitter or Instagram, but don;t be bummed if they don\u2019t follow back. But if they block you\u2026you might have a different issues to address.<\/p>\n 9. Put a spotlight on them<\/strong><\/p>\n As author of Serve Up and Coach Down<\/a><\/em><\/strong>, Nathan Jamail said on the Fast Leader Show<\/strong><\/a>, \u201cA person\u2019s job is to make your leaders look good.\u201d. Always remember this always.<\/p>\n 10. Go toe-to-toe<\/strong><\/p>\n There will come a time when something happens and you need to confront your Supervisor. But you should not look to pick a fight or be aiming for a confrontation every day. Some people start talking back and arguing with their supervisor and it just escalates. Always approach the situation with respect and you most often times get it in return.<\/p>\n 11. Be ON their team<\/strong><\/p>\n Let your Supervisor and your colleagues know that you are on their side. If you are ever in a situation where people are bad-mouthing your Supervisor, even your teammates, let them know that\u2019s not acceptable. If it continues, let your Supervisor know. Nobody wants to be part of a disloyal bunch of bandits and you need to take the lead and squash that bad behavior. Adults want to work in a respectful and open environment and adults need to police the environment.<\/p>\n 12. Turn out the lights<\/strong><\/p>\n If your shifts align, never leave before your Supervisor. Just relax, organize your things, work ahead, or do training. You don\u2019t want your Supervisor coming around your desk and seeing you on social media ever.<\/p>\n You want to do whatever you can to develop a solid, long-term relationship with your Supervisor. If nurtured properly, this relationship will last a lifetime and you will forever have them on your team. Many of my friends, peers, and colleagues take their former direct reports and supervisors along with them when they\u2019ve found incredible opportunities.<\/p>\n So, show supervisors some love and get ready to be loved too.<\/p>\n","protected":false},"excerpt":{"rendered":" 80% of contact center agents leave because of their relationship with their immediate supervisor.<\/p>\n But with all relationships, it\u2019s much better to give first \u2013 so that you shall receive. Follow these tips for building a better relationship with your S…<\/p>\n","protected":false},"author":6644,"featured_media":886126,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,14,92,87],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/924087"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6644"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=924087"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/924087\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/886126"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=924087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=924087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=924087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}