{"id":914031,"date":"2018-10-16T13:09:14","date_gmt":"2018-10-16T20:09:14","guid":{"rendered":"https:\/\/thefutureorganization.com\/?p=16705"},"modified":"2018-10-16T13:11:08","modified_gmt":"2018-10-16T20:11:08","slug":"connecting-people-to-priceless-possibilities-insights-from-mastercards-chief-human-resources-officer","status":"publish","type":"post","link":"https:\/\/customerthink.com\/connecting-people-to-priceless-possibilities-insights-from-mastercards-chief-human-resources-officer\/","title":{"rendered":"Connecting People To Priceless Possibilities: Insights From MasterCard\u2019s Chief Human Resources Officer"},"content":{"rendered":"

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\nhttp:\/\/traffic.libsyn.com\/futureofworkpodcast\/Michael20Fraccaro20Podcast_DONE.mp3<\/a><\/audio><\/p>\n

Michael Fraccaro is the Chief Human Resources Officer of MasterCard. In this role, he is responsible for all human resources functions globally, including driving cultural transformation, building leadership capability and creating a company that is \u201cmost valued to work for.\u201d MasterCard is about 50 years old with 14,000 employees in 74 countries. <\/p>\n

From 2012 until assuming his current role, Michael served as Executive Vice President of HR, Global Products and Solutions. In this role, he supported the company\u2019s growth in key businesses and markets and optimized talent programs in a competitive environment. He also was responsible for leading the global HR integration of new acquisitions and joint ventures. <\/p>\n

Prior to joining MasterCard, Michael was a core member of the HR leadership team at HSBC Group for nearly 12 years, based in Hong Kong. Earlier, he held senior HR positions in banking and financial services in Australia and the Middle East, working extensively across different cultures. <\/p>\n

Michael defines the role of CHRO as one that centers on thinking about the business strategy. He sees his role as one that works to ensure they have the right people in the right roles, strong leadership in place, and the right culture set up in order to make the business as successful as possible.<\/p>\n

Within MasterCard in general, it is growing up the core business, diversifying in new markets and new customers segments and building new businesses. In Michael\u2019s words: \u201cgrow, diversify and build\u201d.
\nThese are powered by 4 key elements:<\/p>\n

1. Technology
\n2. Brand
\n3. Data
\n4. People <\/p>\n

When hiring MasterCard focuses on several key elements. First of all, can the person do the job? And then, how do people relate to each other? They look at IQ (Intelligence Quotient), EQ (Emotional Quotient), and also DQ (Decency Quotient). Michael says \u201cyou want people that are good enough to leave, but happy enough to stay\u201d<\/p>\n

One goal of MasterCard is that they want people to feel that it is a decent place. As Michael says, they are \u201cdoing well by doing good\u201d. They have several initiatives in place that allow employees to have an impact on their surrounding community. <\/p>\n

One example of this is MasterCard\u2019s policy that gives every employee five days of volunteer leave. They also have a lab in Kenya with the Gates Foundation to develop tools and technologies to help micro-entrepreneurs or farmers there with a payment platform so they can eliminate cash, which has the tendency to be lost, stolen, or used for bribery, etc… <\/p>\n

Michael is paying attention to a few trends including: <\/p>\n

1. Operating models \u2013 how organizations are designed and how they are moving towards more agile models
\n2. Geopolitical and social issues \u2013 issues like nationalism, where governments are saying they need to process transactions on their soil, etc. They are also thinking about immigration and how that plays a role in their business<\/p>\n

How does Michael stay on top of trends?<\/p>\n

1. Reading various journals and magazines
\n2. Being part of networking associations
\n3. Working internally with a corporate strategy team <\/p>\n

What You Will Learn In This Episode: <\/strong><\/span><\/p>\n

\u25cf\tWhat it is like to work at MasterCard
\n\u25cf\tHow MasterCard is impacting communities around the world
\n\u25cf\tEmployee programs that are offered \u2013 for example, \u2018Investing in You\u2019 \u2013 a matching program for retirement
\n\u25cf\tHow MasterCard competes with the giants in Silicon Valley
\n\u25cf\tHow MasterCard handles mentorship programs
\n\u25cf\tTrends Michael is paying attention to and how he keeps up with them in a fast paced environment<\/p>\n

Links from the episode:<\/strong><\/span><\/p>\n

Mastercard.com<\/a><\/p>\n

Michael Fraccaro on LinkedIn<\/a><\/p>\n

The post Connecting People To Priceless Possibilities: Insights From MasterCard\u2019s Chief Human Resources Officer<\/a> appeared first on Jacob Morgan<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

This week’s guest is Michael Fraccaro, CHRO at MasterCard. Join us as we talk about MasterCard’s hiring process, how they are impacting communities around the world, the top trends Michael is paying attention to, how he went from high school teacher to CHRO and much more. <\/p>\n

The post Connecting People To Priceless Possibilities: Insights From MasterCard’s Chief Human Resources Officer<\/a> appeared first on Jacob Morgan<\/a>.<\/p>\n","protected":false},"author":6965,"featured_media":897977,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[130,83],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/914031"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6965"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=914031"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/914031\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/897977"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=914031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=914031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=914031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}