{"id":907964,"date":"2018-08-09T05:40:26","date_gmt":"2018-08-09T12:40:26","guid":{"rendered":"http:\/\/www.callcentercoach.com\/?p=3414"},"modified":"2018-08-09T05:59:29","modified_gmt":"2018-08-09T12:59:29","slug":"infographic-accelerated-skill-development-for-contact-center-supervisors","status":"publish","type":"post","link":"https:\/\/customerthink.com\/infographic-accelerated-skill-development-for-contact-center-supervisors\/","title":{"rendered":"[INFOGRAPHIC] Accelerated Skill Development for Contact Center Supervisors"},"content":{"rendered":"\r\n\t\t\t\t\t
CLICK HERE for large image<\/a><\/strong><\/p>\r\n<\/div> Accelerating the skill development for contact center supervisors has for a long time been a want for senior leaders. And finally, now just might be the time for us to be able to realize the dream.<\/p>\r\n But as Jennifer Hofmann stated in the Report: The State of Learning and Development in 2017<\/a><\/strong>, <\/em>we\u2019re experiencing a period of evolution in learning right now, thanks to the digital revolution. Our organizations, our learners, and our jobs have changed dramatically.<\/p>\r\n She says that confusingly, though, classrooms remain strikingly similar to those we learned in over 20 years ago. We know that traditional approaches like multi-day workshops don\u2019t build skills efficiently. But our organizations change slowly, and prefer to operate in ways that worked in the past.<\/p>\r\n So, as the generational dynamics shift at work and we get even deeper into the knowledge economy, skill development faces a number of challenging cross-roads:<\/p>\r\n Many organizations (and learners) are global, mobile, and social. For most organizations, mobilization of employees and business represents a critical success factor. In an effort to support rapidly changing business needs, learning must adapt.<\/p>\r\n When we review the current state of business and the mindset of learners, it\u2019s vital to realize that a single learning delivery methodology can\u2019t possibly prepare supervisors to meet organizational needs. We need to move towards blended programs.<\/p>\r\n As we attempt to adapt to the rapid digitization of our workplaces, learning must evolve from traditional push-training to more modern pull-training. You need to be aware that you must make learning readily available to learners when and where they need it. This blended model marks a dramatic departure from the in-person and planned classroom training events of the past that pushed massive amounts of content to learners, whether they can put it to use or not.<\/p>\r\n<\/div> When you review the current state of learning in contact centers and the mindset of learners, and the data on developing high-performance (Read: How to Build a Supervisor Dream Team in Your Contact Center<\/a><\/strong>) you\u2019ll recognize that a single learning delivery methodology can\u2019t possibly prepare supervisors to meet contact center needs. You need to move towards a blended program that provides a path to success.<\/strong><\/p>\r\n\r\n
INFOGRAPHIC \u2013 Accelerated Skill Development for Contact Center Supervisors<\/h2>\r\n