under 1 minute.<\/a><\/p>\nThe number of customer touchpoints has exploded since the days of your local hardware store. Our non-stop modern media culture means customers are constantly interacting with your enterprise. By fully understanding your touchpoint landscape, you can begin to put into perspective the importance of customer service and take the right steps towards creating a satisfying customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"
A guide to understanding the complex customer touchpoint landscape My great-grandfather built houses for a living. When he needed supplies he visited the local hardware store or drove to a lumber yard. He hammered nails, hung siding, and covered roofs, and when something he purchased didn\u2019t work well or broke he packed it up and […]<\/p>\n","protected":false},"author":12866,"featured_media":352869,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,88,84],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/903858"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/12866"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=903858"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/903858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/352869"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=903858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=903858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=903858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}