People often say that motivation doesn\u2019t last. Well, neither does bathing-that\u2019s why we recommend it daily.<\/em>\u201d \u2014Zig Ziglar<\/p>\nFeedback from customers can be incredibly rewarding. Even helping someone reset their password can be a nice experience when they thank you for your quick reply and clear instructions. Negative feedback can help us improve, and is rewarding in its own way.<\/p>\n
Do you remember getting gold stars in elementary school? Remember that happy feeling every time you got a worksheet back with a new sticker on it? That feeling still exists in adults. Customer satisfaction ratings can trigger it.<\/p>\n
Set long term goals, and break them down<\/strong>
\nIf you feel like you aren\u2019t where you want to be, every day can seem like a waste of time. Floating from one meaningless task to the next drains motivation and drive.<\/p>\nResearch has shown that you\u2019re more likely to meet career goals when they are specific. Start by looking into your future and determining exactly what you want to see in 6 months, 1 year or 5 years.<\/p>\n
What kind of team do you want to be a part of?<\/p>\nWhat responsibilities do you want to own?<\/p>\n
How much money do you want to be making?<\/em><\/p>\n
Then, break down your long term goal into specific actionable steps that you can accomplish with your daily work. One of your goals might even be to meet for coffee with colleagues who can provide advice on meeting your long term goal. Instead of seeing the next work week as a slog to the weekend, visualize it as five days of moving towards your career goal.<\/p>\n
Find joy and meaning in the journey towards your goal. Don\u2019t think \u201cI\u2019ll be happy when\u2026<\/em>\u201d At that rate, your happiness will always seem distant.<\/p>\nEach step is important. By setting specific, attainable goals, you can find meaning in every task you take on.<\/p>\n
Personalize each interaction, and make connections<\/strong>
\nAt the end of the day, customer support is about helping people and making their day a little brighter. As cliche as it sounds, every customer interaction is an opportunity to make a difference. <\/p>\nFront line agents are uniquely positioned to interact with more vulnerable, potentially upset people than any other role. The average support person might help anywhere from five to 50 customers a day. Some of these might be non-technical users embarrassed about their lack of knowledge. Some of these might be incredibly frustrated customers who keep running into brick walls. Regardless, each one needs our help, and we\u2019re in the perfect position to provide it.<\/p>\n
Every single person that contacts support has things going on in their life we can\u2019t help with. But what we can do is listen to their concerns, solve any problems we can, and brighten their day a little.<\/p>\n
And what\u2019s more meaningful than that?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"You got into this job because you wanted to help people. (Or maybe you just wanted a paycheck.) But when you\u2019ve just answered your 5th password reset email of the day, you might be struggling to decide if this job provides you with everything you need. Customer service work can be amazing and rewarding, but […]<\/p>\n","protected":false},"author":11963,"featured_media":886409,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,92,87],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/893759"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/11963"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=893759"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/893759\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/886409"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=893759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=893759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=893759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"\"](\"http:\/\/customerthink.com\/wp-content\/uploads\/Fulfillment_FB.png\")
<\/p>\n