Hiring good talent becomes difficult<\/em><\/strong><\/h4>\n<\/li>\nGood employees are hard to find in today\u2019s competitive world. While companies are looking through candidate profiles and checking references on prospective hires, candidates do their own background research about the company. The by-product of poor customer experience is unhappy employees, and it is not very difficult for prospective candidates to find that out. Smart professionals who are eager to grow and make their mark at the workplace, look for a company where they will be appreciated and feel empowered. And we all know that customer centric companies are generally great employers too. On the other hand, companies that don\u2019t have a customer centric culture are driven by KPI\u2019s that become hard to achieve and therefore difficult for employees to sustain.\n<\/ol>\n
What\u2019s interesting is that it is easy to spot the bad customer reviews and customer churn because of poor customer experience. However the above mentioned hidden costs go completely unnoticed, which over a period of time could even kill the company. The best anti-gambit for such a situation is to work hard and fix the customer experience first. The rest will start falling in line within 90 days!\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"
This story is a version of a post published here. With more and more businesses becoming customer centric, it is impossible to ignore customer experience these days; especially when the experience is poor. A bad customer experience can lead you to pay higher costs in terms of loss of both loyal and potential customers. In […]<\/p>\n","protected":false},"author":12024,"featured_media":886233,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,84],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/827451"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/12024"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=827451"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/827451\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/886233"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=827451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=827451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=827451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}