{"id":790110,"date":"2017-09-06T19:06:33","date_gmt":"2017-09-07T02:06:33","guid":{"rendered":"http:\/\/customerthink.com\/?p=790110"},"modified":"2017-09-06T19:06:33","modified_gmt":"2017-09-07T02:06:33","slug":"9-indisputable-reasons-why-customer-experience-is-supremely-important-now","status":"publish","type":"post","link":"https:\/\/customerthink.com\/9-indisputable-reasons-why-customer-experience-is-supremely-important-now\/","title":{"rendered":"9 indisputable reasons why customer experience is supremely important NOW"},"content":{"rendered":"
\n

This blog is the version of a story published here<\/a>.<\/p>\n

    \n
  1. Because we are in the \u2018Age of the Customer\u2019<\/strong><\/li>\n
    \n\"AgeOfTheCustomers\"<\/p>\n

    Image Source: Forrester Perspective-The business impact of customer experience by Kerry Bodine and Moira Dorsey<\/p>\n

    Age of the customer<\/p>\n<\/div>\n

  2. Because customer experience is the only key differentiator<\/strong><\/li>\n
    \n\"KeyDifferentiator\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Customer experience is the differentiator<\/p>\n<\/div>\n

  3. Because it\u2019s easier to share and compare experiences<\/strong><\/li>\n
    \n\"Experience\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Customer are comparing experiences<\/p>\n<\/div>\n

  4. Because customers have a bigger voice than ever before<\/strong><\/li>\n
    \n\"BiggerVoice\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Voice of customer<\/p>\n<\/div>\n

  5. Because research also shows that companies with better customer experience outperform others<\/strong><\/li>\n
    \n\"Outperform\"<\/p>\n

    Image Source: Watermark Consulting Website<\/p>\n

    Better customer experience companies outperform the market<\/p>\n<\/div>\n

  6. Because customer loyalty strongly correlates to customer experience<\/strong><\/li>\n
    \n\"CustomerLoyalty\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Customer loyalty and customer experience<\/p>\n<\/div>\n

  7. Because business is directly affected by customer review, which in turn is driven by customer experience<\/strong><\/li>\n
    \n\"CustomerReview\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Customer review is king<\/p>\n<\/div>\n

  8. Because advertising is losing its power of persuasion<\/strong><\/li>\n
    \n\"PowerOfPersuasion\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Power of persuasion<\/p>\n<\/div>\n

  9. Because price will cease to be a differentiator in future<\/strong><\/li>\n
    \n\"Price\"<\/p>\n

    Image Source: Customer Guru-10 For Now<\/p>\n

    Future of products<\/p>\n<\/div>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    This blog is the version of a story published here. Because we are in the \u2018Age of the Customer\u2019 Image Source: Forrester Perspective-The business impact of customer experience by Kerry Bodine and Moira Dorsey Age of the customer Because customer experience is the only key differentiator Image Source: Customer Guru-10 For Now Customer experience is […]<\/p>\n","protected":false},"author":12024,"featured_media":886210,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,84],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/790110"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/12024"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=790110"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/790110\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/886210"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=790110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=790110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=790110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}