{"id":76023,"date":"2009-04-14T20:50:00","date_gmt":"2009-04-15T03:50:00","guid":{"rendered":"http:\/\/customerthink.com\/rightnow_secures_a_cloudy_future_in_government\/"},"modified":"2009-04-14T20:50:00","modified_gmt":"2009-04-15T03:50:00","slug":"rightnow_secures_a_cloudy_future_in_government","status":"publish","type":"post","link":"https:\/\/customerthink.com\/rightnow_secures_a_cloudy_future_in_government\/","title":{"rendered":"RightNow Secures a Cloudy Future in Government"},"content":{"rendered":"
You know a trend is maturing when the government jumps in. Not that there aren’t forward thinking people in government, but let’s face it, things don’t exactly happen at warp speed. Unless Obama is driving it.<\/p>\n
No word yet on whether Obama told his minions to get SaaSy, but RightNow is one vendor that has developed a strong government business over the years, now helping over 155 public sector clients provide better service at lower cost, through online knowledgebases and self-service. We take these sorts of things for granted today, but I remember many years ago interviewing pioneering RightNow government customers who had a tough time selling this approach internally.<\/p>\n
While SaaS has become well accepted in business and in many government applications, there are still some hurdles to overcome. Like complying with the Federal Information Security Management Act (FISMA), and a DoD Information Assurance Certification and Accreditation Process (DIACAP). <\/p>\n
Seriously, we should have the tech industry and government play Buzzword Jeopardy. <\/p>\n
A couple of years ago RightNow stopped selling conventional\/installed software to new customers and focused on the SaaS model. But, some 30% of its government organizations had security requirements beyond what SaaS covers. <\/p>\n