{"id":66127,"date":"2011-03-07T14:01:00","date_gmt":"2011-03-07T22:01:00","guid":{"rendered":"http:\/\/customerthink.com\/automating_the_call_scoring_process_with_speech_analytics\/"},"modified":"2011-03-07T14:01:00","modified_gmt":"2011-03-07T22:01:00","slug":"automating_the_call_scoring_process_with_speech_analytics","status":"publish","type":"post","link":"https:\/\/customerthink.com\/automating_the_call_scoring_process_with_speech_analytics\/","title":{"rendered":"Automating the call scoring process with speech analytics"},"content":{"rendered":"
Speech analytics used to be a big, intimidating, expensive undertaking, offered only by the call recording industry giants.\n<\/p>\n
Now we’ve seen 8 or more other call recording vendors release their version of speech analytics.<\/p>\n
Almost all of them have decided to invest in a technology from the UK rather than developing their own product – including my company, CSI.<\/p>\n
It’s a good business decision — why reinvent the wheel when an existing, proven technology is out there with OEM \/ white label availability. Saves time and resources.<\/p>\n
Some of the call recording companies have decided to just go to war with the same out-of-the-box vanilla features which come with the API.<\/p>\n
A few, like CSI, have fully integrated the speech engine within their own optimization suite.<\/p>\n