Then host meetings twice a month (or more) to discuss the ideas and work through the definition and of them and any possible next steps.<\/li>\n<\/ul>\nTo get started you need the “call” to get ambassadors nominations or applications and a mechanism for them to share ideas efficiently. You want to select staff (as ambassadors) that love to spread the word and help out customers (so they’ll keep sharing ideas in the online forum). A kick-off meeting for the ambassadors (with key execs echoing the importance of this work) is a great note to begin on.<\/p>\n
The ambassadors are often advocates who spread the word of the program to their peers and others – and you’ll want to publicize the ideas generated from the program and the results to the larger employee base over time.<\/p>\n
What you get is a great conversation between those who listen to customers daily and those who shape the evolution of products and services you offer. What an ideal team!<\/p>\n","protected":false},"excerpt":{"rendered":"
Here’s a great idea I heard from some top notch CX (Customer Experience) professionals while at the inaugural CXPA (Customer Experience Professional Association). Read on below and steal this idea for your company! Create an ambassador program. One way to find these ambassadors is to have employees nominate peers to be an ambassador – of […]<\/p>\n","protected":false},"author":7321,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,84,115],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/60455"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/7321"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=60455"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/60455\/revisions"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=60455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=60455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=60455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}