{"id":574809,"date":"2017-03-08T13:03:17","date_gmt":"2017-03-08T21:03:17","guid":{"rendered":"http:\/\/www.c3centricity.com\/blog\/real-marketing-priorities-2017\/"},"modified":"2017-03-08T13:04:09","modified_gmt":"2017-03-08T21:04:09","slug":"your-real-marketing-priorities-for-2017","status":"publish","type":"post","link":"https:\/\/customerthink.com\/your-real-marketing-priorities-for-2017\/","title":{"rendered":"Your Real Marketing Priorities for 2017"},"content":{"rendered":"
At the beginning of every year, there are hundreds (thousands?) of blog posts sharing their top marketing priorities for the coming twelve months. There are also many similar ones for the priorities of creative content, digital marketing, strategy, economy or whatever else the blog covers.<\/b><\/p>\n
When I was researching for this post, I was surprised to find, perhaps naively, that most articles about marketing priorities referred to digital<\/strong><\/em> marketing. While I agree that online is important, it is only one piece of the marketing puzzle for most brands.<\/p>\n CMO magazine<\/strong> online<\/strong> interviewed a number of analysts and executives about 2017 marketing priorities. The result was five main areas as shown in the chart on the right.<\/p>\n Once again customer experience is mentioned together with the importance of achieving a single view of the customer. Thank goodness that marketers are finally waking up to the fact that:<\/p>\n \u201cThere may be customers without brands, but there are no brands without customers.\u201d\u00a0<\/strong><\/p>\n There may be customers without brands, but there are no brands without customers<\/a><\/span> Click To Tweet<\/a><\/span><\/strong><\/p>\n Here at C3Centricity, we have been measuring marketing priorities with our blog followers for several years. (Thanks if you completed this year\u2019s survey by the way; the WINNERS of the five prizes are listed at the bottom of this post)<\/strong><\/p>\n So here are this year\u2019s top marketing needs of C3Centricity readers. Why not compare them with your own?<\/strong><\/p>\n It is immediately clear that things have changed dramatically. This shouldn\u2019t surprise us, as the world is moving ever faster and we all need to keep up. This has created a lot of tension for marketers, which is now showing up in their list of marketing<\/strong><\/em>\u00a0challenges<\/strong><\/em> for this year. But more about that in a future post.<\/p>\n What I also find interesting about this year\u2019s list, is that many topics such as storytelling, business strategy development and segmentation are no longer in the top five. Hopefully,\u00a0this means that progress has been made in these areas over 2016.<\/p>\n Insight development has moved from fourth position last year, to first place this year. It seems that even though we have been talking about it for decades, most marketers are still struggling to find insights in their information. This is such a pity with so much data and information readily available these days.<\/p>\n For this reason, I decided to record a short video class on the basics of insight development. It will be launched soon, so if you want to be invited to participate then please sign up HERE<\/a>.\u00a0<\/strong><\/p>\n Insight development takes time\u00a0and far more information than just a piece of market research. The major CPG companies spend weeks if not months with a team of experts from different specialities including psychology. I\u2019m not saying you have to team up with psychologists but you do need to work as a group for insight development. Don\u2019t leave it to just marketers and marketer researchers to work out.<\/p>\n You can read more on the topic of insight development in \u201cMarketing solutions to more actionable insights<\/a>\u201d and \u201cHow the best marketers are getting deeper insights<\/a>\u201d that include all the basics.<\/strong><\/p>\n If you would like to learn more about insight development and get the tools and templates I share with my private clients, then sign up for the forthcoming Insight Development Video Class. Just click the link below.<\/p>\n These are the foundations of marketing, so it may come as a surprise to you to see them in the top five priorities for this year. Not to me. Our customers are changing dramatically, as we ourselves are too. This means that it is vital to keep our fingers on the pulse of our markets.<\/p>\n Regularly update your brand personas and follow the changes in your customers as closely as you can.<\/p>\n Also, don\u2019t forget that your competitors may also be changing and new ones are emerging as a result of these trends:<\/strong><\/p>\n Related Post<\/span>\u00a0 8 Marketing Essentials for 2014<\/span><\/p>\n<\/div>\n Therefore it is vital to understand what business you are in today and how your industry is likely to change in the future. Whether changes will happen because of consumer preferences or technical innovation, the time to prepare is now. Whether change happens because of consumer preference or innovation, the time to prepare is now!<\/a><\/span> Click To Tweet<\/a><\/span><\/strong><\/p>\n Almost everyone understands the importance of customer centricity today and most companies have it as an objective. However, there is a huge gap between those who are talking about it and those who are walking the talk. Are you one of them? If you are, apparently you\u2019re not alone, based on the vote for top marketing priorities for 2017!<\/p>\n Why not decide now that this will be the year you really put your customers at the heart of everything you do? Every time you take a decision ask yourself this killer question:\u00a0\u201cWhat would our customers think of the decision we\u2019ve just taken?\u201d\u00a0What would our customers think of the decision we’ve just taken?<\/a><\/span> Click To Tweet<\/a><\/span><\/strong><\/p>\n If you need to convince management or your boss about the importance of customer centricity, here are a few statistics to persuade anyone:<\/p>\n Customer centricity needs to be a company-wide objective, led by the leadership team, in order to succeed.<\/strong> These numbers will make any manager rethink his objectives for the year!\u00a0Customer centricity needs to be a company-wide objective, led by the leadership team, in order to\u2026<\/a><\/span> Click To Tweet<\/a><\/span><\/p>\n I love this priority because I believe we all\u00a0dream of having more impact in our organisations. In particular, marketing and market research professionals feel the most pressure to provide substantiated ROI, which is still challenging, even in this age of Big Data.<\/p>\n The average tenure of a CMO in leading U.S. CPG companies has dropped from 48 months to just 44 months. (Source<\/a>)<\/p>\n In comparison, market researchers often complain that they have too few opportunities to get promoted. As a result, businesses often have relatively inexperienced professionals in the department as more senior personnel move into marketing or sales. The majority of market research departments also still report into the CMO, at best, despite having a larger role to play in this information-rich age.<\/p>\n Millward Brown Vermeer\u2019s Insight2020<\/strong>\u00a0research clearly demonstrated that overperforming organisations had insights and analytics managers leading the business in customer centricity. (Source<\/a>) This is a huge opportunity for the market research and insights professionals to finally get the business impact they crave. What are you waiting for?\u00a0There is a huge opportunity for MR&I professionals to get the business impact they crave.<\/a><\/span> Click To Tweet<\/a><\/span><\/strong><\/p>\n Despite the continued abysmal success rates of new product launches in many industries, companies continue to regularly launch them. They hope that their next initiative will be the one.\u00a0Companies continue to launch new products in the hope that this will be the one. Less than 10% succeed!<\/a><\/span> Click To Tweet<\/a><\/span><\/strong><\/p>\n According to HBR<\/a><\/strong> \u201cLess than 3% of new consumer packaged goods exceed first-year sales of $50 million\u2014considered the benchmark of a highly successful launch.\u201d There must be a better way, no?<\/p>\n I suppose that is why innovation and business growth remain top marketing priorities. After all, they are intimately connected. Governments<\/strong> across the globe understand this and encourage it through support<\/strong><\/a>, training<\/strong><\/a> and incentives<\/strong><\/a>.<\/p>\n Business growth and the success of innovation rely heavily on the previous priorities of category and user understanding and insight development. You are unlikely to succeed with new product development if you don\u2019t have these basics primed. Customer centricity will bring both of these automatically, which is why I am such a believer in bringing the customer to the heart of every business.<\/p>\nTopics Marketers Want to Learn More About in 2017<\/strong><\/h3>\n
#1. Developing more actionable insights<\/h4>\n
#2. Understanding my category landscape and customers better<\/h4>\n
#3. How to be more customer centric<\/h4>\n
#4. Increasing my impact on the business<\/h4>\n
#5. Innovation and business growth<\/h4>\n
Let\u2019s take a closer look at the top 2017 marketing priorities.<\/strong><\/h4>\n
Insight Development<\/strong><\/h3>\n
\nSign up to receive a personal invitation<\/a><\/span> to the FREE Insight Development Video Class, coming soon!<\/em><\/strong><\/span><\/h4>\n
\nUnderstanding the Category and its Users<\/strong><\/h3>\n
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How to be More Customer Centric<\/strong><\/h3>\n
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Increasing my Impact on the Business<\/strong><\/h3>\n
Innovation and Business Growth<\/strong><\/h3>\n
Conclusions<\/strong><\/h3>\n