{"id":56184,"date":"2012-07-10T16:01:00","date_gmt":"2012-07-10T23:01:00","guid":{"rendered":"http:\/\/customerthink.com\/gearing_up_for_customer_service_training\/"},"modified":"2012-07-10T16:01:00","modified_gmt":"2012-07-10T23:01:00","slug":"gearing_up_for_customer_service_training","status":"publish","type":"post","link":"https:\/\/customerthink.com\/gearing_up_for_customer_service_training\/","title":{"rendered":"Gearing Up For Customer Service Training"},"content":{"rendered":"

\"\"Have you ever invested time and money into a train­ing pro­gram only to hear your employ­ees ask “Why do I have to go to train­ing”? Many times employ­ees do not see the true ben­e­fit of train­ing and merely see it as time con­sum­ing. As a man­ager, it is in your best inter­est to make sure the pur­pose and value of your train­ing are clearly com­mu­ni­cated to your employ­ees from moment they learn about it. Hav­ing your employ­ees’ buy-in from the begin­ning ensures that they go into the train­ing with the right mindset.<\/p>\n

As a man­ager, you want to take time in the weeks and days prior to train­ing to get your employ­ees moti­vated. Here are some ways to piqué employ­ees’ inter­ests and cre­ate an atmos­phere of excitement:<\/p>\n