{"id":48312,"date":"2013-06-12T09:01:00","date_gmt":"2013-06-12T16:01:00","guid":{"rendered":"http:\/\/customerthink.com\/do_you_keep_your_promises\/"},"modified":"2013-06-12T09:01:00","modified_gmt":"2013-06-12T16:01:00","slug":"do_you_keep_your_promises","status":"publish","type":"post","link":"https:\/\/customerthink.com\/do_you_keep_your_promises\/","title":{"rendered":"Do you keep your promises?"},"content":{"rendered":"<p>I often get responses to emails and articles I write, but I want to share an email that I got recently that&#8217;s another example of what I talked about in my article at the American Express Open Forum, <a href=\"https:\/\/www.openforum.com\/articles\/practicing-acts-of-extreme-customers-service\/\" target=\"_blank\">&#8220;6 Acts of Extreme Customer Service.&#8221;<\/a> <a href=\"http:\/\/barrymoltz.com\/wp-content\/uploads\/2013\/06\/happy-customers.jpg\" rel=\"lightbox[10347]\" title=\"happy customers\"><img decoding=\"async\" loading=\"lazy\" src=\"http:\/\/barrymoltz.com\/wp-content\/uploads\/2013\/06\/happy-customers-300x260.jpg\" alt=\"\" title=\"happy customers\" width=\"200\" height=\"200\" class=\"alignright size-medium wp-image-10351\" \/><\/a><\/p>\n<p>After I sent out that email, Ben Bradley, who&#8217;s the Managing Director at <a href=\"http:\/\/www.maconraine.com\/#services\" target=\"_blank\">Macon Raine<\/a> (a sales\/marketing\/PR company), told me to look at their customer service pledge at their website, and added, &#8220;We stand by these principles.&#8221; So I checked it out.<\/p>\n<p>Next to Rick Astley&#8217;s music video, &#8220;Never Gonna Give You Up,&#8221; is <a href=\"http:\/\/www.maconraine.com\/#promise\" target=\"_blank\">Ben&#8217;s quote:<\/a> &#8220;The Macon Raine Promise is simple. Among other things, we will never give you up, let you down, tell a lie, or hurt you.&#8221;<\/p>\n<p>Yes, it&#8217;s simple, but what helps is that they have videos and written testimonials from <a href=\"http:\/\/www.maconraine.com\/#portfolio\" target=\"_blank\">&#8220;happy customers.&#8221;<\/a> The Macon Raine team seems to be committed to what they&#8217;re doing to make their clients satisfied.<\/p>\n<p>So thanks, Ben..he understands that it&#8217;s important to do the most for your customers! And if you have any stories to share, let me know by commenting right here.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I often get responses to emails and articles I write, but I want to share an email that I got recently that&#8217;s another example of what I talked about in my article at the American Express Open Forum, &#8220;6 Acts of Extreme Customer Service.&#8221; After I sent out that email, Ben Bradley, who&#8217;s the Managing [&hellip;]<\/p>\n","protected":false},"author":6919,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,87],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/48312"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/6919"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=48312"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/48312\/revisions"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=48312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=48312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=48312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}