{"id":455500,"date":"2016-11-13T10:00:44","date_gmt":"2016-11-13T18:00:44","guid":{"rendered":"http:\/\/louisfoong.com\/customer-data-shape-marketing-strategy\/"},"modified":"2016-11-13T10:01:29","modified_gmt":"2016-11-13T18:01:29","slug":"why-customer-data-should-shape-your-marketing-strategy","status":"publish","type":"post","link":"https:\/\/customerthink.com\/why-customer-data-should-shape-your-marketing-strategy\/","title":{"rendered":"Why Customer Data Should Shape Your Marketing Strategy"},"content":{"rendered":"
Imagine yourself out for dinner with a friend or loved one. You visit a small pizzeria that just opened in the neighborhood. Let\u2019s say the food is incredible \u2013 quality ingredients, great presentation. But let\u2019s say that the service isn\u2019t great, the tables are far too small, and the music is almost deafening. If the restaurant refused to listen to (or even provide a forum for) customer suggestions on how to make dining there a better experience, how likely would you be to go back?<\/p>\n
Market research has definitely grown in importance in the United States, but the trend can be seen internationally as well. Today\u2019s infographic by SmartSurvey<\/a> draws upon an article recently published by The Market Research Society<\/a> which talks about the amazing growth of market research in the UK \u2013 the industry has grown by almost 2 billion pounds in the last 4 years!<\/p>\n Some quick stats:<\/p>\n The key areas of growth include data analytics, qualitative research, social media, and online\/mobile surveys.<\/p>\n So why is customer research so important? Because customer experience is such a crucial element in growing your business (or even maintaining it!)<\/p>\n Simply gathering the data isn\u2019t enough. If you don\u2019t put those insights to work, your buyers will notice \u2013 and act accordingly. 55% of customers say that they are not likely to keep buying from a company that doesn\u2019t pay attention to their feedback, while 97% say that they are likely to be more loyal to a company that does. That\u2019s pretty great incentive to put that data to work!<\/p>\n Let\u2019s look at the numbers:<\/p>\n Clearly relying on customer data is important, so how should you go about gathering it? Well, it\u2019s important to meet customers where they are \u2013 and more and more that means mobile. Make sure that your surveys are optimized for both desktop and mobile users, as mobile is a fast-growing trend that shows no sign of slowing down.<\/p>\n How does your business make sure that customer data plays a role in strategy? Let me know in the comments!<\/p>\n\n
\n
\n