Amelia was born<\/a>. She is an artificial intelligence platform that has the ability to digest tons of information (AKA training and documentation) and interact with customers, even speaking with them on the phone to answer their questions.<\/p>\nYes indeed the times are a changin\u2019. This new technology has tremendous potential to make customer service more efficient and reduce the amount of effort customers have to put forth to get their issues solved. As we look into the future, this will most certainly change the way companies handle those routine customer service inquiries but it won\u2019t replace the need for well-trained customer service representatives who are passionate about connecting with people and solving complex problems.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
This post originally appeared on the FCR blog on June 8, 2016. Click here to read the original. As Bob Dylan once said, or sung, \u201cThe times they are a changin\u2019\u201d. This most certainly applies to customer service and the way companies deliver it. While phone has been the predominant channel for supporting customers, other […]<\/p>\n","protected":false},"author":7854,"featured_media":316728,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,14,117,428,87],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/391426"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/7854"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=391426"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/391426\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/316728"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=391426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=391426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=391426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}