{"id":224137,"date":"2015-07-21T10:23:02","date_gmt":"2015-07-21T17:23:02","guid":{"rendered":"http:\/\/cxcafe.maritzcx.com\/its-not-you-its-me-the-quiet-breakup-with-mass-market\/"},"modified":"2015-07-21T10:34:47","modified_gmt":"2015-07-21T17:34:47","slug":"its-not-you-its-me-the-quiet-breakup-with-mass-market","status":"publish","type":"post","link":"https:\/\/customerthink.com\/its-not-you-its-me-the-quiet-breakup-with-mass-market\/","title":{"rendered":"It\u2019s Not You, It\u2019s Me. The Quiet Breakup with Mass Market"},"content":{"rendered":"

\"bottega <\/p>\n

If he were alive today, Henry David Thoreau<\/a> might breathe a sigh of relief at having made it to today through the greed and materialism of the late 20th century. Simpler living, individualism, localization, thrift, and respect for the environment have made an incredible resurgence in recent years. Words such as \u201ccurated\u201d and \u201ccraft\u201d have become code words for high quality and holding respect for one\u2019s own body and the environment. Also, I have noticed lots of guys with wicked large beards<\/a>.<\/p>\n

There is a latent but powerful revolution going on. It\u2019s a quiet war against the mass market and it is making large corporations very nervous. Consumers are gradually breaking up with large, established brands, and choosing local and personalized products instead. Younger generations want the unique and the different. According to a study I recently conducted<\/a>, 75 percent of Millennials said that they actively seek out new and unique products and services, eschewing mass market options. Traditional claims such as \u201cbest selling\u201d and \u201cmost popular\u201d may actually be hurting brands, as more and more consumers regard big as \u201cbad,\u201d and smaller niche players are becoming hugely popular. People don\u2019t want what everyone else has anymore. They want something special. Finding that one-of-a-kind tweed bow tie in the bargain bin at Plato\u2019s Closet<\/a> sends chills down the modern hipster\u2019s spine.<\/p>\n

\"I<\/a><\/p>\n

Younger generations also want local. According to our research<\/a>, 50 percent of Millennials prefer shopping exclusively at smaller, locally-based stores rather than at huge mega-marts. It would seem that, once again, human beings might want to live in small villages while still getting the convenience of giant metros. The long tail of technology<\/a> makes this possible. Companies like Etsy<\/a> provide a storefront for extremely small businesses to sell unique products. Kickstarter<\/a> is an entrepreneur\u2019s playground and a consumer\u2019s dream world of possibilities. The rise of home delivery options makes getting stuff easy and fun.<\/p>\n

Recently, Fortune<\/a> published a special edition on the war on \u201cBig Food\u201d<\/a> as people move toward smaller niche brands rather than traditional CPG<\/a> stalwarts. The evidence is ubiquitous. We went from 199 breweries in 1988 in the United States to over 3,400 today<\/a>, most of them regional microbreweries; and it continues to grow. People want craft. People want unique.<\/p>\n

There is a zeitgeist of entrepreneurship underwriting this trend; young start-ups are taking aim at mature industries and throwing dynamite at long held beliefs of \u201chow it should be.\u201d Mobility, data promiscuity, and the low cost of storage are all making success possible for even the smallest of players.<\/p>\n

Let\u2019s take a look at mobility. Today, more people are checking their email on a mobile device<\/a> than at their laptop or desktop. Wearable technology is creating an increasingly cozy cybernetic relationship with us on a day-by-day basis. Buying mobile capability<\/a> is easier than ever.<\/p>\n

To say that data is everywhere is understatement. Not only is it everywhere, but young people are, by and large, more open to sharing it than ever. According to our research<\/a>, 38 percent of those under 22 state they are happy to share their information as long as they get something in return. Think about Facebook. Nineteenth-century Catholic priests would tremble and cry at the prospect of gaining access to the data that people volunteer on Facebook versus what can be obtained in confessional. I can find out on your profile your political affiliation, your favorite food, where you\u2019ve been, what books you read, who you are talking to, your romantic status, and even if you are taking Lent seriously.<\/p>\n

Finally, storage is cheap<\/a>. The cost of 1 terabyte of storage in 1980 was more than$400,000. Today it costs 3 cents. On average, every 14 months that cost is halved again. That allows us to record, store, and retrieve a lot of stuff for a ridiculously low cost. So there\u2019s that.<\/p>\n

With those three trends in the quiver, small start-ups are taking aim at venerable and slow-moving industries. Healthcare, CPG, Retail, Travel, Hospitality, Utilities, Automotive, Financial Service, Insurance\u2026 no one can hide from this technology-fueled, neo-Walden disruptive inquisition. In fact, the bigger and slower, the better the target. Even quasi-governmental agencies<\/a> can\u2019t escape.<\/p>\n

To their credit, established corporations are responding. In a rush to get local and organic, juggernaut General Mills bought Annie\u2019s Organic Mac-n-Cheese<\/a>. There is wide speculation that either Delta<\/a> or American<\/a> will try and purchase the revered, customer-focused and local Alaska Airlines<\/a>. Burt\u2019s Bees<\/a> was acquired for $1 billion by the corporate giant Clorox. Colgate-Palmolive bought out<\/a> hippy-infused darling Tom\u2019s of Maine<\/a>. The list goes on and on. I\u2019m not convinced that consumers, especially Millennials, are buying it though.<\/p>\n

What is your organization doing about this? Are you leading the charge to blow stuff up, or are you hankering down and hoping it all goes away? The latter never seems to work. Perhaps it is best to take Mr. Thoreau\u2019s advice and \u201cgo confidently in the direction of your dreams. Live the life you have imagined.\u201d <\/em>Think of what you and your organization can do to think local, personalized, and agile. Imagine being the<\/em> guy or the <\/em>gal after the break up with mass market. That\u2019s a good place to be.<\/p>\n

 <\/p>\n

Photo credit: flickr<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

If he were alive today, Henry David Thoreau might breathe a sigh of relief at having made it to today through the greed and materialism of the late 20th century. Simpler living, individualism, localization, thrift, and respect for the environment have made an incredible resurgence in recent years. Words such as \u201ccurated\u201d and \u201ccraft\u201d have become code […]<\/p>\n","protected":false},"author":7959,"featured_media":98938,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,84,95,14],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/224137"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/7959"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=224137"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/224137\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media\/98938"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=224137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=224137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=224137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}