{"id":119153,"date":"2014-10-26T23:24:16","date_gmt":"2014-10-27T06:24:16","guid":{"rendered":"http:\/\/customerthink.com\/?p=119153"},"modified":"2017-12-14T00:07:07","modified_gmt":"2017-12-14T08:07:07","slug":"journey-to-customer-centric-success-9-key-insights-from-hooked-on-customers-summit","status":"publish","type":"post","link":"https:\/\/customerthink.com\/journey-to-customer-centric-success-9-key-insights-from-hooked-on-customers-summit\/","title":{"rendered":"The Journey to Customer-Centric Success — 9 Key Insights from Hooked On Customers Summit"},"content":{"rendered":"
Over the past two weeks we conducted a series of four webinars that collectively comprise the Hooked On Customers Summit<\/a>. Over 260 people attended.<\/p>\n The eight speakers and I packed an incredible amount of insight into just four hours. I thought it would be interesting to try to choose one key insight from each speaker. <\/p>\n So without further ado, here are my 9 top insights from the Summit. Thanks to all our speakers for a phenomenal job!<\/p>\n Consistent, easy and personal experiences are the top ways to drive customers loyalty through CX. That’s why I believe that 1) omni-channel should be a key initiative, 2) technology is essential to make experiences as effortless as possible and 3) humans are still critical even in the digital age. <\/p>\n1. Customers want consistent, easy, and personal experiences<\/h2>\n