1-800-Flowers has attracted hundreds and hundreds and hundreds of complaints<\/a> about botched orders.<\/p>\nApparently the company has decided (for now at least) the negative publicity and bad word-of-mouth is a reasonable price to pay. I’ll be curious to see how long that lasts.<\/p>\n","protected":false},"excerpt":{"rendered":"
Given the circumstances, 1-800-Flowers can’t be happy to see their name in the New York Times over an epic miscommunication. The flower arrangement for Grandma’s funeral was supposed to read, “Farewell Grammy, you had a good run.” What it actually said, as transcribed by the phone agent who, according to the customer, “spoke English as […]<\/p>\n","protected":false},"author":7569,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,115],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/116995"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/7569"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=116995"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/116995\/revisions"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=116995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=116995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=116995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}