{"id":102133,"date":"2014-05-09T09:22:38","date_gmt":"2014-05-09T16:22:38","guid":{"rendered":"http:\/\/www.parature.com\/mom-and-customer-service\/"},"modified":"2014-05-09T09:22:44","modified_gmt":"2014-05-09T16:22:44","slug":"10-things-mom-can-teach-us-about-delivering-exceptional-customer-service","status":"publish","type":"post","link":"https:\/\/customerthink.com\/10-things-mom-can-teach-us-about-delivering-exceptional-customer-service\/","title":{"rendered":"10 Things Mom Can Teach Us About Delivering Exceptional Customer Service"},"content":{"rendered":"

\"\"<\/a>Now that we\u2019re adults, most<\/em> of us are ready to admit that the advice our mom gave us was actually pretty good. \u201cEat your vegetables. Wear a coat when it\u2019s 30-degrees outside. Just because you can do something, doesn\u2019t mean you should. Stop frowning, you\u2019ll get wrinkles.\u201d It all actually makes sense now.<\/p>\n

Many successes in life have been and continue to be built from the best advice mom gave us. For example, Virgin Group founder Richard Branson says the best advice he ever received was from his mom, Eve, who told him to<\/span> never look back<\/a>, than any setback was just a learning curve toward the next best thing. In his blog on the Virgin website, Branson notes he still asks his mom for advice and uses all that he has received to shape his life and business decisions (Read Richard Branson: 5 Lessons from My Mum<\/em><\/a>).<\/p>\n

Branson certainly isn\u2019t the first to give his mom credit for shaping business best practices. Extreme Networks CMO Vala Afshar shared three keys to social media success stemming from mom\u2019s best advice in a Huffington Post blog<\/a> last year. They were listen carefully; share with friends and don\u2019t be afraid to ask for help. Mom\u2019s right on the money.<\/p>\n

So when we think about all the things that go into an exceptional customer service experience such as empathy, seeing an issue through to the finish and giving it your very best effort every time, much of mom\u2019s best advice once again applies. Here are 10 things mom can teach us about delivering exceptional customer service:<\/p>\n

    \n
  1. \u201cAlways do your best.\u201d<\/li>\n
  2. \u201cIt\u2019s not what you say; it\u2019s how you say it.\u201d<\/li>\n
  3. \u201cMake everyone feel important.\u201d<\/li>\n
  4. \u201cAlways finish what you start.\u201d<\/li>\n
  5. \u201cIf you don\u2019t have something nice to say, don\u2019t say anything at all.\u201d<\/li>\n
  6. \u201cBe kinder than necessary. You never know what\u2019s someone else is going through.\u201d<\/li>\n
  7. \u201cIt\u2019s the little things that make all the difference.\u201d<\/li>\n
  8. \u201cNever do anything you wouldn\u2019t want to see printed on the front page of the newspaper.\u201d<\/li>\n
  9. \u201cNever forget to say thanks.\u201d
    <\/span><\/li>\n<\/ol>\n

    And number ten is my favorite, because it\u2019s always easy to talk the talk, but it takes a lot of commitment and passion to walk the walk:<\/span><\/p>\n

    \u00a0\u00a0\u00a0 10. \u201cIf it were easy, everyone would be doing it.\u201d<\/p>\n

    Thanks to all those who are striving to deliver exceptional customer service, and for all your good advice and all you do for others, T<\/em>hanks Mom.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    Now that we\u2019re adults, most of us are ready to admit that the advice our mom gave us was actually pretty good. \u201cEat your vegetables. Wear a coat when it\u2019s 30-degrees outside. Just because you can do something, doesn\u2019t mean you should. Stop frowning, you\u2019ll get wrinkles.\u201d It all actually makes sense now. Many successes […]<\/p>\n","protected":false},"author":7570,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,84,87],"tags":[],"_links":{"self":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/102133"}],"collection":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/users\/7570"}],"replies":[{"embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/comments?post=102133"}],"version-history":[{"count":0,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/posts\/102133\/revisions"}],"wp:attachment":[{"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/media?parent=102133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/categories?post=102133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerthink.com\/wp-json\/wp\/v2\/tags?post=102133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}