Windstream Launches Wendy, the Company’s Intelligent Virtual Agent Solution Powered by VirtuOz

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Windstream Launches Wendy, the Company’s Intelligent Virtual Agent Solution
Powered by VirtuOz, to Deliver an Innovative Online Customer Experience

VirtuOz dominates global telecommunications market with AT&T, SFR,
Numericable and now Windstream

EMERYVILLE, CA – January 7, 2013 – VirtuOz, Inc., the leading provider of
intelligent virtual agents (IVAs) for online marketing, sales, and support,
today announced that Windstream Communications (www.windstream.com), a
provider of high-speed Internet, streaming entertainment, home phone and
digital TV services to residential customers in 18 states, has launched
Wendy, the company’s intelligent virtual agent that provides a new online
customer engagement channel to its customers. Windstream is the latest
telecommunications company to select VirtuOz and leverage their domain
expertise in the telecommunications sector.

Wendy is an integral component in Windstream’s vision to become the leading
telecommunications innovator with the most cutting edge technology – not
only in the services they offer, but also in how they support their
customers. Her initial mission is to provide an engaging customer
experience, while lowering operational costs by quickly and effectively
answering customers’ support questions.

“Our decision to use a virtual agent is part of our commitment to being
innovators in the telecommunications space,” said Sarah Day, vice president
of Consumer Marketing at Windstream. “In order to win in our markets,
Windstream must keep pace with customers and that means delivering content
and support to them when, where and how they want it. Using a virtual agent
will deliver the kind of always on, engaging, and contextual experience that
our Web savvy consumers expect. And with VirtuOz’s proven track record, we
knew we would produce a world-class agent.”

Offering a compelling customer engagement alternative to email, live chat or
phone calls, Wendy provides 24/7 online support across a range of topics,
including frequent customer inquiries around billing and technical support.
Prominently displayed on Windstream’s main support page as well as product
specific and contact pages, Wendy is also tightly integrated with the
company’s live chat, powered by VirtuOz partner Moxie Software, to ensure
100 percent resolution of the customer’s problem.

“We are extremely excited to partner with Windstream,” said Alex LeBrun, CEO
and president of VirtuOz. “Windstream’s commitment to innovation and a
superior customer experience, combined with our telecommunications best
practices and proven technology, is delivering a truly compelling virtual
agent solution that is elevating their reputation in the industry.”

About Wendy
Employer: Windsteam Communications (www.windstream.com) Powered by:
VirtuOz (www.virtuoz.com)
Born: January 3, 2013
Location: http://www.windstream.com/Support/
Mission: Wendy is an integral component in Windstream’s vision to become
the leading telecommunications innovator with the most cutting edge
technology – not only in the services they offer, but also in how they
support their customers. Her initial mission is to provide an engaging
customer experience, while lowering operational costs by quickly and
effectively answering customers’ support questions.

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and
mid-market enterprises to use Intelligent Virtual Agents to provide
world-class online marketing, sales, and support channels, ensuring a high
quality user experience while improving operational performance. Recognized
by CRM Idol 2012, the American Business Awards, Best in Biz, Network
Products Guide and the TiE50 Awards, the company’s award winning intelligent
virtual agents offer companies a new channel for online self-service that
delivers the best possible customer experience at one-tenth the cost of
traditional channels. VirtuOz solutions combine best-in-class virtual agent
solutions with best practices across agent development, deployment, and
optimization to deliver predictable and measurable results. Intelligent
virtual agents are predicted to become the new standard for customer
interaction in the next few years. VirtuOz leads the market for successful
use of intelligent virtual agents, having processed over 166 million
conversations on behalf of its customers in 2011 and with the largest number
of live enterprise intelligent virtual agents for Global 2000 companies
including Kaspersky, Michelin, SFR, GameFly, and Symantec. More information
about VirtuOz can be found at www.virtuoz.com.

About Windstream
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network
communications, including cloud computing and managed services, to
businesses nationwide. The company also offers broadband, phone and digital
TV services to consumers primarily in rural areas. Windstream has more than
$6 billion in annual revenues and is listed on the S&P 500 index. For more
information, visit www.windstream.com.

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VirtuOz is a trademark of VirtuOz, Inc. All other company and product names
are trademarks or registered trademarks of their respective holders.

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